Overview
Personalising your desk phone voicemail greeting, accessing messages on and off site and letting callers go through to a team member from your voicemail.
Personalise your greeting
If you don’t already have voicemail, contact IT to get it set up.
Dial 6662. The default password is 1234. You will be talked through:
a) changing your security code
b) recording your name
c) recording a greeting
Example: “Hello, this is [Name] from the [Branch/Division]. I am in the office today, but away from my desk at the moment. Please leave a message and I will return your call as soon as I can.”
Allow caller to go through to a team member
1. Let IT know which extension you would like them to be connected to.
2. Add “Please dial 0 if you would like to speak to someone else in the [Branch/Division]” to your outgoing message.
When you have personalised your voicemail, let IS know. They will test it and set your extension number to divert when unanswered.
