2. Tips
Do:
- keep email short and simple
- explain any attachments
- include deadlines for actions
- give meaningful subject titles
- remember email is bad at conveying subtleties like humour and tone
- use appropriate file extensions for attachments
- keep under 12mb
- exclude “just in case” copyees
- use Intranet news items and staff forums for your messaging where appropriate
- exclude personal views
- be courteous and respectful
- use Out of Office Assistant if away for a day or more
- use Outlook calendar – give your colleagues access
- be aware of email scams and hoaxes – look out for Intranet news items
Don’t:
- replace calls and face-to-face conversation with email
- email something you wouldn’t say, write or be happy to have published in a newspaper
- use auto-forwarding to a personal email account
